Shipping & Returns

When will my order be shipped? 
You can pay in advance by Paypal or bank transfer. After placing an order you will receive a confirmation e-mail with the total cost, including shipping, stated.
Once Flits & Flash has received your payment, we will process your order taking. If the items you ordered are in stock we will ship it as soon as possible, otherwise we will within 2 working contact you. 
  
Delivery  
Our standard delivery time is 3-5 working days.
  
Shipping Information  
DE=Germany,AT=Austria,BE=Belgium,CH=Switzerland,CZ=Czech Republic,DK=Denmark,EE=Estonia,ES=Spain,FI=Finland,FR=France,GB=Great Britain, HU=Hungary, IE=Ireland, IT=Italy, LU=Luxembourg, LV=Latvia, NL=Netherlands, NO=Norway, PL=Poland, PT=Portugal, RO=Romania, SE=Sweden,Sl=Slovenia, SK=Slovakia, MT=Malta, LT=Lithuania, HR=Croatia, CY=Cyprus, GR=Greece

 
Standard walimex shipment VK1 or VK7

• DU €7,15 VK7 €10,65
• GB €17,75    VK7 €20,75
• ES,IT,CZ € 22,40 VK7 €26,00
• NL,BE,LU,AT,DK €12,00  VK7 €15,25
• FR €15,25  VK7 €19,00
• FI,SI,SL,PT €36,50 VK7 49,50
• For other countries you can contact us via [email protected]

If the item is not in stock, we will order the importer.
You will always be informed by mail. If you want to cancel this order is possible and will contact you by email to respond.

Warranty and repairs 
Walimex.com has its own service center and have a full 18 months warranty.
If your product has a manufacturing defect within 18 months, will walimex perform the repair
free of charge or replace the product. After 18 months, a repair will be carried at cost (after consultation with the customer).
 

Return Policy 

-Before your return shipping, you must first contact Flits & Flash through an e-mail or telephone contact.

-Returned goods must be received within 30 days from the day the goods were delivered.

-Products are good and properly packed in origanal and undamaged package and be returned along with the original Invoice.

-Returned items must be sent back undamaged and the packaging must be complete and undamaged.

-Equipped with all enclosed components (eg manuals, cables).

-Consumables can not be returned, such as paper, batteries, lamps and flash tubes.

-If your return is affected by damage Flits & Flash will deduct such damages.

-We encourage you to send your return insured since you are responsible.

-You have your shipment with clear sender.

-If the item to the above conditions will be received a refund within 10 days.

-Refund will be done in 5 working days after receiving your returned goods. Refund from amount from product. Shipping costs will not be refunded.

-A return can be send to the following address:

Flits & Flash
Ellekomstraat 64
2573XG The Hague
Netherlands
[email protected]

Cancelling an order 
You have placed an order but the payment has not been done and you want to cancel.
This is not a problem, you can give us a phonecall or you can send e-mail to contact us. You will need your ordernumber so we can cancel your order.